We thought it would be helpful to provide some information to our Zinfonia customers about how our service is impacted by the COVID-19 disaster.
As Zinfonia represents more than 600 different publishers and distributors across the globe, it is not possible to know the precise situation with them all, but for most of our publisher partners the current situation is that:
• Zinfonia requests will be received, and where possible answered (although some publishers have been forced to temporarily cease operations completely)
• Access to stock is proving to be more challenging with severely reduced resources, and so while it may be possible to request items, they may not be able to be sent until after the emergency situation passes.
• As some warehouse operations have closed, we recommend you check with the distributor concerned to make sure they are able to receive any returned materials before sending them
• Use the BLUE
Contact Distributor button in the
My Orders section alongside the order to send any sort of message to the distributor that is looking after your order
• To cancel any performance, use the
Cancel Request option located at the bottom of the order detail when you click on the order to see the information
• As publishers have been overwhelmed by the large number of requests (primarily cancellations) please be patient if a request remains unanswered for an unusually long time.
As a reminder, many of our publisher partners have lots of both free and paid digital scores and parts available online, through their websites and digital distribution partners such as
nkoda which may help relieve some of the boredom of mandatory isolation.
For our part, Steffen, Joanne and myself will continue to try and make sure Zinfonia remains operational, and we are here to answer any requests you may have.
We hope you, your colleagues, friends and loved-ones stay as safe and calm as is possible in these terrible times.
Peter Grimshaw